FAQ

1. What products and services do you offer?

We specialize in high-quality DTF Transfers, UV DTF Transfers, gang sheets, custom T-shirts, hoodies, trucker hats (laser-engraved leather or DTF designs), vinyl stickers, and more.

2. What is the turnaround time for orders?

Most orders are processed and shipped within 48-72 hours, depending on the size and complexity of the order. Rush and same-day services are available for an additional fee.

3. Do you offer custom designs?

Yes! We can work with your designs or help create custom artwork tailored to your needs.

4. What is a gang sheet?

A gang sheet is a single sheet containing multiple designs, allowing you to save on printing costs by grouping multiple images into one print. We offer gang sheets for both DTF and UV DTF transfers.

5. What is the difference between DTF and UV DTF transfers?

DTF Transfers are ideal for garments, offering vibrant, durable designs that can be applied to various fabrics. UV DTF Transfers are specialized for hard surfaces and offer exceptional durability and brightness.

6. What materials can your transfers be applied to?

Our transfers work on a wide range of materials, including cotton, polyester, blends, and hard surfaces like glass, metal, and plastic (for UV DTF transfers).

7. Do you have a minimum order requirement?

We cater to both small and large orders. Whether you need a single piece or bulk quantities, we’ve got you covered.

8. Can I place a wholesale order?

Yes, we offer wholesale pricing and services. Contact us at mycountrycustoms@gmail.com or 931-265-4035 to discuss your requirements.

9. Do you ship orders?

Yes, we ship nationwide. Shipping rates and delivery times depend on your location and the size of your order.

10. Can I pick up my order in person?

Yes, local pickup is available at our location in Cookeville, Tennessee.

11. How do I care for garments with DTF transfers?

For best results, wash garments inside-out in cold water, use a mild detergent, and avoid using bleach or fabric softeners. Tumble dry on low or air dry for longevity.

12. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure online payment methods.

13. Do you offer design templates or assistance?

Yes, we provide templates and can assist with designing your custom artwork. Contact us for details.

14. What is your refund or return policy?

Due to the custom nature of our products, we do not accept returns. However, if there is an issue with your order, such as a defect or error, we will work with you to make it right.

15. How do I place an order?

You can place an order directly through our website (coming soon), by emailing mycountrycustoms@gmail.com, or by calling us at 931-265-4035.