Privacy policy
Effective Date: September 24, 2026
At Country Customs, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products or services, communicate with us, or participate in our SMS messaging program.
1. Information We Collect
We may collect the following types of information:
Personal Information
This may include:
- Name
- Email address
- Mobile telephone number
- Shipping address
- Billing address
- Other information you voluntarily provide to us
- Order Information
We may collect information related to products or services you purchase, including:
- Products ordered
- Custom artwork or designs
- Files you submit
- Order history
- Shipping and fulfillment information
- Payment Information
Payments are processed through third-party payment processors. Country Customs does not store complete credit or debit card information.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Website usage information
- Cookies and similar technologies
2. How We Use Your Information
Country Customs may use your information to:
- Process and fulfill orders.
- Provide customer service.
- Communicate with you regarding orders, estimates, artwork, proofs, products, and services.
- Send SMS messages when you have provided appropriate consent.
- Respond to questions and inquiries.
- Improve our website, products, and services.
- Prevent fraud and protect the security of our business and customers.
- Comply with legal and regulatory requirements.
3. How We Share Your Information
Country Customs may share information with service providers when reasonably necessary to operate our business, process payments, fulfill orders, deliver products, host our website, or provide other services on our behalf.
SMS and Mobile Information — No Sharing for Marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared, sold, rented, or otherwise disclosed to any third parties or affiliates for their own marketing or promotional purposes.
Information sharing with subcontractors or service providers that assist us in providing customer support or SMS messaging services may occur solely to provide those services on behalf of Country Customs.
All other categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for marketing or promotional purposes.
Country Customs does not sell SMS opt-in information or SMS consent.
4. SMS Messaging
When you provide your mobile telephone number and affirmatively opt in to receive SMS messages from Country Customs, you consent to receive text messages related to your interactions with Country Customs.
Messages may include communications regarding:
- Orders
- Order status
- Artwork or proof approval
- Pickup notifications
- Shipping notifications
- Customer service
- Estimates or inquiries
- Products or services you have requested information about
Message frequency may vary depending on your interaction with Country Customs.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchasing goods or services from Country Customs.
Opting Out
You may opt out of SMS communications at any time by replying STOP to a text message from Country Customs.
After submitting a STOP request, you may receive a final confirmation message confirming that you have been unsubscribed. You will no longer receive SMS messages unless you subsequently opt in again.
Help
For assistance, reply HELP to a message or contact Country Customs at:
Email: sales@mycountrycustoms.com
Phone: 931-265-4035
SMS Privacy
Your mobile telephone number, SMS opt-in information, and SMS consent will be used only for the purposes for which you provided consent.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Operate the website.
- Remember user preferences.
- Analyze website usage.
- Improve website functionality.
- Understand how visitors interact with our website.
You may be able to control or disable cookies through your browser settings.
7. Your Privacy Choices
Depending on applicable law, you may have the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Opt out of marketing communications.
- Opt out of SMS messages by replying STOP.
To submit a privacy-related request, contact:
8. Third-Party Websites
Our website may contain links to websites operated by third parties. Country Customs is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
If we learn that such information has been collected, we will take reasonable steps to delete it.
10. Changes to This Privacy Policy
Country Customs may update this Privacy Policy periodically.
When changes are made, the updated policy will be posted on this page and the Effective Date at the top of the policy will be revised.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Country Customs
455 Brotherton Dr
Cookeville, TN 38506
Phone: 931-265-4035
Email: mycountrycustoms@gmail.com